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Payment Manager

Brookline, MA

Payment Manager

Job Locations:   US-MA-Brookline

Overview

airSlate, a leading no-code document workflow solution, is looking for a Payment Manager to join our finance team. We are growing fast (100%+) and need your help to grow our credit card processing capacity. This is a once-in-a-lifetime opportunity for you to join a rapidly growing firm well positioned to take over a multi-billion dollar market.

As a Payment Manager, you will be responsible for developing and executing payment strategies and managing our payment operations, chargeback functions, and dispute management. The ideal candidate will be someone who has managed payment processing systems for high-scale, SAAS companies with $100M+ in sales.

Responsibilities

  • Take full responsibility for the management of our entire payment operations
  • Grow credit card processing capacity to $300M+ over the next few years
  • Build relationships with our merchants/banks and assist them with understanding our financial performance and business strategy
  • Act as a liaison with company and external vendors to launch new payment types, processors, currencies, and continuously optimize the payment experience
  • Work with other depts to reduce chargeback rates (including settlements, fees, fraud cases, etc.) and streamline/automate customer payment inquiries
  • Create and implement improvement initiatives based on analysis of transaction data and industry best practices
  • Establish dashboards/analytics to track and predict KPIs for payment processing

Qualifications

  • Bachelor’s Degree
  • 8+ years of experience in credit card processing, SaaS company preferred
  • Proven ability to build a reliable network of merchants and banks
  • Expert knowledge of payment gateways and extensive knowledge in card scheme compliance 
  • Demonstrated analytical and finance skills 
  • Strong presentation and communication skills to both technical and non-technical audiences including compliance, risk, and engineering/development departments
  • Excellent business judgment

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