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Customer Success Mangers

Location: Cambridge, MA, United States
Job # 10585867
Date Posted: 03-10-2018



The Customer Success Manager is responsible for leading Luminoso Technologies’ portfolio of customer relationships throughout the lifecycle of a customer. The Customer Success Manager focuses on project managing new customer onboarding, building strong relationships with users and maximizing customer engagement. This role reports to the Vice President of Customer Success and Services.
Ownership of all post-sale customer touch-points, including but not limited to:
  • Developing strong relationships with key stakeholders at all organizational levels
  • Creating customer success plans for each new customer
  • Project managing the onboarding experience for new customers
  • Collaborating with internal teams to ensure customers receive the optimal service and solutions
  • Working closely with Account Executives to secure renewals and expansions
Provide Feedback and Metrics back into Luminoso
  • Develop and monitor product usage and other engagement metrics
  • Provide consistent customer feedback to the business to improve the products, processes and policies at Luminoso Technologies
  • Minimum of two years of customer success or account management experience, some of which has been in the software industry, preferably SaaS
  • Strong written and verbal communication skills and an ability to articulate complex material into easily understood concepts
  • Demonstrated ability to simultaneously manage multiple projects while being detail oriented
  • Experience navigating all levels of an organization and understanding how each customer makes business decisions in a competitive market
  • Ability to take the initiative and work independently within a team
  • Preference given to individuals with enterprise software experience
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