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Senior Product Manager

Location: Cambridge, MA, United States
Job # 10585861
Date Posted: 03-10-2018




Luminoso’s leading natural language understanding software applies machine learning to analyze text-based data from any industry in real-time. Companies use the insights that Luminoso’s solutions uncover to streamline their contact center processes, monitor brand perception, and optimize the customer experience. Unstructured data can be natively analyzed in 13 languages, including Chinese, Korean, Japanese, and Arabic. Luminoso is privately held with headquarters in Cambridge, MA.
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Luminoso is seeking an experienced Product Management professional to develop and advance our Luminoso Analytics product. This position reports to the Vice President of Product Management.
We are a startup, and while our job descriptions are always evolving, here are the key areas of responsibility:
● Tune into, understand, and help contribute to the Company vision;
● Develop and maintain the product roadmap for Luminoso Analytics;
● Act as an Agile Product Owner and work with the team of talented developers, user experience professionals, and scientists. That includes participating in grooming of stories, sprint planning, and team retrospectives;
● Actively liaise with Sales and Solutions teams to understand field challenges and opportunities;
● Be a connector, and facilitate company-wide understanding of customer needs;
● Team with Marketing to communicate and position new product and feature releases;
● Lead beta releases and introduce new functionality to customers;
● Establish relationships and stay in contact with customers to gauge their satisfaction with software and future product needs;
● Keep an eye on the competition and feed those findings into feature development and product positioning;
● Monitor, document, and maintain product usage and business metrics.


We are looking for someone who has been around the Product Management block, has had experience with startups, and has worked on all stages of product development, from conception to release and evolution.
Here are some characteristics we believe an ideal candidate would bring to the table:
● Have passion!;
● Be willing to both lead and get your hands dirty - be a good team player;
● 5-8 years software product management experience in a B2B field;
● Experience with Agile Software Development and know how to work with development teams;
● Have experience with or interest in leading products leveraging AI / machine-learning / NLP;
● Familiarity with or interest in managing product(s) that have API in addition to UI.
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